Privacy Policy

1. Information We Collect

ArborSage collects information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, and any content you create (journal entries, quiz responses, conversation history).

We also collect usage data automatically, including your IP address, browser type, pages visited, and interactions with our platform.

2. How We Use Your Information

We use your information to provide, maintain, and improve our services; personalize your experience; process transactions; send transactional emails; and communicate with you about updates and offers (with your consent).

3. Data Storage and Security

Your data is stored securely on servers in the United States. We implement industry-standard security measures including encryption in transit and at rest. Journal entries are private by default and are not shared with third parties.

4. Cookies and Tracking

We use essential cookies for authentication and session management. With your consent, we use analytics cookies to understand how users interact with our platform. You may opt out of non-essential cookies at any time via our cookie consent banner.

5. Third-Party Services

We use Stripe for payment processing. Stripe's privacy policy governs the handling of your payment information. We do not store full credit card numbers. We may use analytics services to improve our platform.

6. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to access, correct, delete, or export your personal data. You may also object to or restrict certain processing. To exercise these rights, contact us at [email protected].

EU residents have additional rights under GDPR, including the right to lodge a complaint with your local supervisory authority.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may delete your account at any time, which will remove your personal data within 30 days.

8. Children's Privacy

ArborSage is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Contact Us

For privacy-related inquiries, contact us at: [email protected]